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In practice

In practice

Creating development opportunities for visitor assistants

Two case studies from the V&A, London

In practice

Creating front-of-house communications champions

Case study from Royal Museums Greenwich

In practice

Using front-of-house to engage with different communities

Case study from Melton Carnegie Museum, Leicestershire

In practice

Communicating difficult changes with visitors

Case study from the Natural History Museum, London

In practice

Exploring the front-of-house experience

The story behind the Attendant’s View blog

In practice

Developing a career in front-of-house

Operations roles should be considered as responsible, professional roles with a career trajectory

In practice

Valuing front-of-house teams

Such crucial, skilled roles should be seen as central to museums' offer

In practice

Working front-of-house can be an ideal way to build skills

Case study from Cynon Valley Museum and Galleries, Wales

In practice

Nurturing front-of-house staff and volunteers

Case study from Glasgow Women’s Library

In practice

Kelvingrove Museum joins Smartify app

Around 350 works at the museum will be accessible on the app

In practice

Public relations: top tips

From press releases to private views

In practice

Dealing with negative press attention

Having a plan in place is key