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In practice

In practice

Ethical sourcing

Here’s how to go about sourcing ethical products for your museum shop

In practice

Postal Museum boosts ratio of advance online sales to 80%

Online ticketing sets museum on course to exceed visitor target

In practice

Natural History Museum builds theatre to host Darwin play

Play draws on museum's scientific and historical expertise

In practice

Tank Museum uses Patreon to fund filmmaker internship

Subscription platform enables museum to offer placement

In practice

Bridging the gap between front- and back-of-house

Case study from the West Midlands Emerging Museum Professionals group

In practice

Engaging and enabling front-of-house staff

Case study from Brighton Museum

In practice

Using front-of-house to engage with different communities

Case study from Melton Carnegie Museum, Leicestershire

In practice

Communicating difficult changes with visitors

Case study from the Natural History Museum, London

In practice

Nurturing front-of-house staff and volunteers

Case study from Glasgow Women’s Library

In practice

Exploring the front-of-house experience

The story behind the Attendant’s View blog

In practice

Valuing front-of-house teams

Such crucial, skilled roles should be seen as central to museums' offer

In practice

Developing a career in front-of-house

Operations roles should be considered as responsible, professional roles with a career trajectory