Our policies - Museums Association

Sign up to our newsletter today and you could win a free membership

Sign up to our newsletter today and you could win a free membership

Our policies

The following are our key member-facing policies for how we work. Our wider campaigns, statements, manifestos and responses are all listed here.

Code of Ethics

The Code of Ethics supports museums, those who work in and with them and their governing bodies in recognising and resolving ethical issues and conflicts. It sets out the key ethical principles and the supporting actions that museums should take to ensure an ethical approach to their work.

Nations Policy

We recognise the legislative and constitutional differences between the four nations of the UK and strive to ensure equitable treatment for all members within the UK. Our nations policy sets out the responsibilities of our staff and board to achieve this.

Languages Policy

We operate our day-to-day activities through the medium of English, but there are instances when we support other languages at our events, as well as the translation of some of our key policy documents into other languages. Our languages policy sets out our approach.

Equality, Diversity and Inclusion Policy

We are committed to ensuring that as an employer, a service provider and a policy maker we address inequality and exclusion, advocate best practice and act as a role model for the sector. Our equality, diversity and inclusion policy sets out our commitments to this.

Complaints Policy

We are committed to providing a quality service for our members and working in an open and accountable way. One of the ways in which we can continue to improve our service is by listening and responding to the views of our members, customers and stakeholders including responding positively to complaints and by putting mistakes right. Our complaints policy sets this out in detail.

Disciplinary Regulations

One of our many roles is to set and monitor standards of behaviour within the museum community. In order to ensure that any disciplinary investigation of members is carried out in a clear, logical and transparent way, our board of trustees agreed our disciplinary regulations in July 2015.


Our committees

The committees and working groups that report to our board


Answers to your questions