Front-of-House Charter for Change
Improving the experience of work for our front-of-house colleagues
In 2022 we were delighted to publish the Front-of-House Charter for Change. Created with Front of House Museums and our project team, the charter explores how we can improve the treatment and experience of front-of-house museum colleagues through the commitment of organisations, line managers and others.
Call for case studies
Tell us what you're doing to create a positive working environment
In light of the recommendations made in the Front-of-House Charter for Change, we want to hear about how you’re improving the experience of work for FoH staff in your organisation.
We are committed to the inclusive and professional treatment of front-of-house workers, and we believe that front-of-house roles are a profession and career pathway in their own right.
Following successful engagement with and response to the Front-of-House Charter for Change survey, sector testing and conference presentations, we are proud to launch this charter, which has been developed with the insights of our front-of-house colleagues.
We have developed a range of resources to advocate for increased understanding and improved treatment of front-of-house colleagues, including a summary research report, and these will be published over the next few months.