Why did you decide to become a freelancer?
I became a freelance consultant to respond flexibly and creatively to the need for greater accessibility within the wellbeing, arts and cultural sectors. With lived experience of sight loss and a background in business systems, freelancing gave me the freedom to shape projects that genuinely reflect inclusive values.
It’s allowed me to collaborate widely – from national museums to independent galleries – designing training, audio description and consultancy that centres visual inclusion of blind and partially blind individuals.
I love the variety – from training museum teams to co-creating audio tours – and the flexibility it offers to focus on work I care deeply about, while balancing family life and ongoing personal development.
What would you say are the benefits of working in a museum consultancy rather than in a museum?
One of the biggest benefits of consultancy is the ability to work across a range of museums and cultural spaces. I get to bring ideas and inclusive approaches to different teams and communities, rather than being tied to one organisation.
It’s exciting to introduce fresh thinking and see what works in different contexts. Because I also work in wellbeing and the arts, I can connect those insights and apply them straight away – helping projects feel more dynamic, relevant and people-focused.
How has the cost of living affected freelancing in the sector?
The rising cost of living has highlighted the importance of diversifying income streams and being strategic with time and energy. I’ve expanded my services to include more bespoke training and cross-sector consultancy.
While organisations do want to invest in access, things like funding cycles can delay implementation. So I’ve had to plan carefully and be mindful of sustainability, both financially and personally. In addition, I’m finding partnerships really valuable as they lead to consistent and gainful work.
What skills do you think are most important for freelance or consultancy work?
People skills really matter. Every project is different, so being able to listen, adapt and communicate clearly is essential. Project management helps keep everything on track – especially when you’re juggling different timelines and clients.
Creativity is another big one. Whether it’s designing an inclusive event or writing audio descriptions, creative thinking helps make experiences richer and more accessible. Additionally, having a specialist focus, like visual inclusion, can make your work distinctive and add unique value to clients.
How do you find out about opportunities for freelancing?
Most of my work has come through building strong, genuine relationships. Word of mouth is powerful in this sector, and staying active in networks like the Museums Association, VocalEyes and the Access Association really helps. I also keep a presence on LinkedIn and attend industry events, which are great for meeting new collaborators. Sharing your work, values and passions helps others see where you fit – and often leads to projects that align with your approach and purpose.
What advice would you give to someone who is not currently working as a freelancer or in a consultancy?
Explore how you may be able to start freelancing or consultancy in a way that will fit in with your current occupation. Start by identifying what drives you, your focus and values. Consider what you bring that’s unique, and identify your skills and how they can support the sector. Build experience gradually through smaller projects, volunteering or shadowing. Reach out to peers or potential mentors, ask questions and be open to learning.
Having a reason and a sense of purpose really helps when freelancing – it keeps me motivated and energised. When you work with purpose and you’re aligned with your values, opportunities tend to follow.
You can find Michelle on LinkedIn