It was critical that this research was grounded in the principles we wanted to see within the sector – respecting front-of-house as a profession in its own right, with professionals within it – and that the voices of those professionals were sought out, listened to, valued and acted on.
The publication of the Front-of-House Charter for Change would not have been possible without the commitment, insights and expertise of this dedicated project team.
William Tregaskes
Front of House in Museums Co-Founder and Museums Association rep for Wales
Abi Godfrey
Front of House in Museums Co-Founder and Office and Welcome Coordinator, Bath BID
Pete Cronin
Volunteer Manager, Sir John Soane's Museum
Lauren Mallin
Julie Taylor Kent
Front of House Team Leader, Bristol Culture & Creative Industries, M Shed
Laura Falkiner-Rogers
Visitor Experience Assistant, National Museums Scotland
Sharon Heal
Director, Museums Association
Tamsin Russell
Workforce Development Lead, Museums Association