Manchester Museum

Suzie Kennedy, 15.03.2012
The visitor services team at Manchester Museum has recently undergone dramatic changes.

We no long focus solely on safety and security aspects, but also on ensuring our collections are as accessible as possible to everyone, proactively encouraging visitors to engage with and experience our collections in new and innovative ways.
 
We facilitate a structured tour programme – all managed by the visitor services team – delivering tours of our galleries, audio-descriptive tours and tours of collections hidden behind the scenes with the opportunity to handle objects.
 
Through outreach events, our visitor services team works hard to establish new connections with local communities. We actively take the museum to new audiences and arrange follow up talks and tours at the museum.
 
We all regularly work on individual projects, including a current initiative to establish new links with our visitors via social media. We wanted to make this fun so we created an online profile for ‘Stan’, our T. Rex.

Over the next year, we also have plans to design virtual and audio-descriptive tours of our collection, which will be added online and to our smartphone app.
 
The development of the role of visitor services within the museum makes it a very exciting time for our team and our enthusiasm towards new challenges will mean the experience visitors have in the Manchester Museum can only get even better.

Suzie Kennedy is a visitor services assistant at Manchester Museum

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Manchester Museum

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