Colchester and Ipswich Museums

Education assistants help deliver learning programmes at Colchester and Ipswich Museums service

The Egypt Centre, Museum of Egyptian Antiquities, Swansea

Role definition has helped create a strong volunteer front-of-house workforce at the Egypt Centre

The Holburne Museum, Bath

The front desk plays a key role in the Holburne Museum’s front-of-house operation

Hull Museums

Rebecca Helliwell and Shane Jessop explain how they went from volunteers to paid members of the front-of-house team at Hull Museums

Kensington Palace, London

Front-of-house staff were trained in theatrical techniques and storytelling for the Enchanted Palace exhibition

Manchester Museum

The visitor services team at Manchester Museum carry out tours, outreach events and social media projects

The Natural History Museum, London

All front-of-house staff at NHM receive a three-day induction developed by visitor assistants

Scottish Borders Council museum service, Berwickshire

A front-of-house manual helps maintain a high level of service across this museum service

Call for front-of-house case studies

Tell Museum Practice readers about how your museum makes the most of front-of-house