Valuing front-of-house teams

Such crucial, skilled roles should be seen as central to museums' offer

Developing a career in front-of-house

Operations roles should be considered as responsible, professional roles with a career trajectory

Creating front-of-house communications champions

Case study from Royal Museums Greenwich

Creating development opportunities for visitor assistants

Two case studies from the V&A, London

Transforming visitor services to increase satisfaction

Case study from the Workers Museum, Copenhagen

Engaging and enabling front-of-house staff

Case study from Brighton Museum

Using front-of-house to engage with different communities

Case study from Melton Carnegie Museum, Leicestershire

Communicating difficult changes with visitors

Case study from the Natural History Museum, London

Nurturing front-of-house staff and volunteers

Case study from Glasgow Women’s Library

Exploring the front-of-house experience

The story behind the Attendant’s View blog

Working front-of-house can be an ideal way to build skills

Case study from Cynon Valley Museum and Galleries, Wales

Bridging the gap between front- and back-of-house

Case study from the West Midlands Emerging Museum Professionals group