Introduction: staff development

Forget the jargon - find out how to develop your team of staff and volunteers

Staff matters

A museum's staff has always been its most important asset. Penny Ritchie Calder looks at how the workforce is changing to meet new challenges

Successful recruitment

A good person specification and job description that accurately explain the job and the skills required are the key to successful recruitment

Workforce training and development

There are many ways to boost your skills and develop your career, from formal qualifications to internships, job shadowing and coaching

Coping with managerial responsibility

For many people working in museums, having to take on management responsibility is inevitable - and most will need to quickly learn how to cope

Staffing at smaller museums

Smaller museums often have informal teams and flexible roles. But managers still need human resources expertise to run their teams effectively

Dealing with unhappy staff

Even the happiest workforce can be destabilised if minor problems are allowed to escalate. Managers must take decisive action to maintain harmony

Case study: climbing the career ladder

Networking both within your museum and outside, and looking for new opportunities to learn, are key to climbing the career ladder, says Praveen Herat

Case study: recruiting young people

Tate Britain's Tate Forum scheme opens doors to young people who would not otherwise think of a career in museums or the art world.

Case study: passing on knowledge

Len Pole had a long career as the curator of Saffron Walden Museum, and recently returned to share his knowledge with the latest generation of staff

Staff development: further reading

Further guidance on staff development, from the role of trustees to training volunteers and building an exhibition team