Your questions about membership answered
Why should I become a member?
By joining the Museums Association you will gain access to a wealth of information, advice and news from our publications and website.
You will be joining the largest independent network of museum and gallery professionals in the UK. A list of the benefits for each membership category can be found on our membership pages.
How do I become a member?
There are several ways to purchase membership:
- Online: by credit or debit card
- By post: complete our membership form and send it back to us with your payment details (and you can choose to pay your membership fee in four equal instalments over the year when setting up a direct debit)
- Telephone: contact our membership officer on 020 7566 7880 and purchase membership over the phone. Our opening hours are Monday to Friday 09.00 to 17.30
How long does a membership last?
Membership runs for 12 consecutive months from the date of purchase.
How do I renew my membership?
There are several ways to renew your membership:
- Direct debit: we will renew your membership automatically and send you your new membership card at least 14 days before the expiry date on your membership card
- Online: go to the renew your membership page
- By post: download our membership renewal form and send it to the following address - The Museums Association, 42 Clerkenwell Close, London EC1R 0AZ
- Phone: call 020 7566 7880 in order to renew by credit or debit card
If I renew my membership before or after the renewal date, how will this affect my next renewal date?
When renewing your existing membership before your current renewal date the new subscription will simply be added so that you always get 12 months of membership.
If you renew after the renewal date, you can choose to either backdate the membership in order to receive the copies of Museums Journal you have not received or restart your membership from the month of the payment. We can only backdate the membership for up to six months.
What should I do if I lose my membership card?
If your membership card is lost or stolen you will need to purchase a replacement card at the cost of £5 (administration charge). Sign in to the website, go to Your details and click on the membership tab, then click 'Request replacement card'.
How do I get my membership card and number?
Memberships are processed as quickly as possible and we aim to deliver your membership card and welcome letter within 10 days of purchase.
If you have not received your card within 10 days please contact our membership team on 020 7566 7880.
How do I gain access to Museum Practice and Museums Journal online?
In order to gain access online you need to create your own personal online account by clicking Register at the top right hand corner of the website. This will then be linked to your Museums Association membership.
If you have already registered you need to sign in and enter your username and password.
If you need to change any of your personal details you can sign in to your account and edit your details.
When do I receive my Museums Journal?
Your Museums Journal will be sent out with your membership card to the address that you registered with, and then subsequently at the start of each month.
If you join before the 24 of the month then you will get that month's Museums Journal. If you join after the 24 of the month you will get the following month's Museums Journal with your membership pack.
If you don’t receive your Museums Journal in the post please contact our membership team on 020 7566 7880.
Where can I use my membership card to gain free or discounted entry to museums and galleries in the UK?
The full list of the venues offering free or discounted entry either to their site or exhibitions with your MA card can be found on the MA website.
You will be asked to present your Museums Association card when arriving at the admission desk and you may be asked to sign in or for ID.
How can I purchase membership as a gift?
You can buy membership as a gift in the same way that you would for yourself. Please include the name and address of the recipient so that we can issue them with the membership pack.
If you would like the pack to be sent to you then please purchase membership over the phone in order to inform our membership officer.
How do I update my details?
If you would like to change your details you can simply sign in, go to Your details and change your details in the preferences tab.
If you have any other questions relating to MA membership please contact our membership team on 020 7566 7880 or email email@example.com.
What if my membership grade changes?
You can only change your membership grade when your membership comes up for renewal.
How can I cancel my membership?
If you have purchased membership and change your mind within 7 days, notify us by phone (020 7566 7880) or by email (firstname.lastname@example.org). Your membership fee will be refunded in full once we have received your membership card. If you have used membership benefits such as discounts on events or publications, we will be unable to cancel your membership.
We will notify you by email when your membership is due to be renewed, if you wish to cancel at that point and pay by direct debit please get in touch to inform us. If you pay by other methods, there is no need to take any action.
Please note all Museums Association memberships are annual and cannot be cancelled part way through the year.