Front-of-House Charter for Change questionnaire - Museums Association

Front-of-House Charter for Change questionnaire

The grassroots organisation FoHMuseums is leading on the development of a Charter for Change that hopes to highlight the rights and expectations of front-of-house (FoH) museum workers, and affirm that:

  • FoH is a career in its own right
  • FoH workers contribute meaningfully to the museum experience
  • FoH workers should be treated with respect and included in discussions and decisions about museums

In collaboration with the Museums Association, the Charter for Change project launched in March 2021, establishing a working group to develop the charter. The project team includes individuals from across the UK museum sector in a variety of front-of-house roles.

The research phase is now live and we encourage all FoH workers, including volunteers, to complete the questionnaire, which looks to gather insights into how the sector can positively support and treat FoH workers to undertake their critical role.

The results will be reviewed and used to inform the Charter for Change.

Front-of-house roles are broad and the definition includes all roles where the primary purpose is to engage with visitors and communities, from being a retail assistant to a security officer to a visitor services manager.

The MA is committed to ensuring that all those that work in or with museums are valued and respected and is excited to be supporting this work.

Individuals have until midnight on the 26 July 2021 to submit a response.

“FoH professionals are the first touchpoint for our visitors, they see first-hand their needs and wants; a specialism in its own right we need to ensure that this expertise, and career choice, is recognised and respected within our museums. This research enables us to draw on lived experience to affect change within the sector and I am really proud to be part of this project and working with FoHMuseums.”

Tamsin Russell, professional development officer, MA

“Listening to front of house will ensure the perspectives of front of house museum workers are accounted for and shape the future of the sectors workforce. To understand the views and experiences of front of house workers is invaluable, if we want to embed meaningful change.”

William Tregaskes, co-founder, FoHMuseums

“This is an exciting opportunity to continue researching FoH perspectives. Creating a better working environment for FoH staff will strengthen the future of the sector. This is an exciting opportunity to create real change for the sector.”

Abi Godfrey, co-founder, FoHMuseums