The student told staff about what he found unsettling as a visitor, from sudden smells or the unexpected spray of water used to keep the atmosphere moist; the building now incorporates quiet areas, appropriate lighting and sound control.
Information for people with autism uses a combination of text and images to prepare them fully for their visit. It includes simple directions explaining where to buy a ticket and how to operate the audio guide and flags up details such as the hand-dryers in the toilets that make a loud noise.
Front-of-house staff have a system of logging pre-arranged visitors with special needs to ensure that the appropriate support is available. The redesigned site has won numerous awards, including the Autism Friendly Award from the National Autistic Society.